Amazon’s cloud division suffered outages last year that were reportedly triggered by its own AI systems.
One 13-hour disruption in December occurred after an AI agent autonomously deleted and rebuilt part of its environment.
AWS underpins large parts of the internet, so even brief failures draw scrutiny.
Another outage in October knocked dozens of websites offline and renewed concerns about reliance on a few major providers.
Amazon said the incidents were caused by user configuration errors, not by artificial intelligence itself.
It added that only one event affected customer-facing services and that extra safeguards are now in place.
The report comes as Andy Jassy oversees major job cuts.
Amazon announced 16,000 layoffs in January after 14,000 the previous autumn.
The company says the reductions relate to culture and efficiency, not replacing staff with AI, although it expects automation to shrink the workforce over time.
Some cybersecurity experts question Amazon’s explanation.
They argue AI agents can act faster than humans and may miss the wider impact of their actions.
Because such systems lack full operational context, unexpected errors are difficult to eliminate completely.
