Burger King has introduced an AI chatbot for restaurant staff in the United States.
The system connects to employee headsets and supports daily operations.
The company calls the voice assistant “Patty.”
It listens during customer interactions and detects polite service phrases.
Managers receive insights into overall service patterns.
Burger King says the tool does not score individual workers.
It aims to coach teams and improve the guest experience.
The system should help managers recognise strong performance.
The wider BK Assistant platform automates several tasks.
It removes unavailable items from digital menus in real time.
It guides staff through recipe steps during food preparation.
It can also flag when bathrooms need cleaning.
The headset monitors drive-through conversations to improve order accuracy.
The company is testing the technology in 500 restaurants.
All US locations should receive the platform by the end of 2026.
The announcement triggered criticism on social media.
Some users called the system intrusive and excessive.
The rollout follows McDonald’s decision to end its AI drive-through trial last year.
That programme had operated in more than 100 restaurants.
