People in Dubai and Abu Dhabi faced problems with phone calls on Wednesday morning after a service issue affected customers of du. Many users said they could not make or receive normal voice calls. The issue started early in the day and affected many mobile customers.
The disruption led many people to look for updates online. Some users checked the company app for information, but the app was also unavailable during the outage. Instead of the normal home screen, users saw a message saying the team was working to improve the app and that it would return soon.
Even with the call problem, some services continued to work. Customers were still able to send and receive SMS messages without major issues. Internet services also remained active. This allowed users to stay connected through social media platforms and online messaging apps.
Many people also used Botim, an internet calling service, to stay in touch with family, friends, and work contacts. Since mobile data and internet connections remained available, users turned to internet-based calls while waiting for normal phone services to return.
The service issue became clear as reports quickly increased across online outage tracking platforms. A large rise in customer reports appeared from about 7:35 a.m. UAE time. The sudden increase suggested that the problem affected many users at the same time.
Several customers shared their experiences on social media. Many said they noticed the issue during their morning routine when calls failed to connect. Others said they first believed the problem was with their own device before learning that many other users were facing the same situation.
Businesses that depend on regular phone calls also felt the impact. Some companies switched to internet calling platforms and messaging apps to continue speaking with clients and team members. Others used email and online communication tools until normal voice services could return.
At the same time, internet browsing remained stable for most users. People continued using websites, mobile applications, and online services without major interruptions. This helped reduce the overall impact of the outage for many customers.
The unavailable mobile app created another challenge for users looking for updates. Instead of service information, customers only saw a short message explaining that work was being carried out to improve the app. No additional details were provided through the application during the disruption.
As the outage continued, customers waited for an official update explaining the reason for the service problem. At the time of reporting, no confirmed cause had been announced. It also remained unclear how long full calling services would take to return.
Telecom service interruptions can happen for several reasons. These may include technical faults, network maintenance, software issues, or unexpected system failures. Companies usually investigate such problems before providing a full explanation.
Customers are often advised to use available internet services, messaging apps, or SMS when voice calls are affected. Restarting a device or checking network settings may help in some situations, but widespread outages normally require action by the service provider.
The company is expected to provide more information after its technical teams complete their review of the incident. Customers will likely receive updates once the investigation identifies the cause and normal services are fully restored.
For now, users in Dubai and Abu Dhabi continue to rely on internet-based communication while waiting for regular voice calling services to return. Many customers hope the issue will be resolved quickly so normal mobile communication can continue across the network.
